The AI Agent
and Proactive Services
AI Agent and proactive services
A unified platform for building simple and advanced AI applications — from smart chatbots to complex agentic AI models capable of autonomous decision-making — enabling proactive services that anticipate users' needs and take the initiative to perform tasks and deliver solutions before they are even requested, boosting efficiency and elevating the user experience.
From "Request and Wait"
To "The Service Comes to You Before You Ask"
A platform that anticipates beneficiaries' needs across sectors, turning the interaction from "request the service" into "the service reaches you right on time"
The beneficiary doesn't ask — the platform anticipates and acts
Transforming the service experience from a "request and wait" model, where the beneficiary searches, navigates and applies, into a smart proactive model where the platform anticipates the need and acts on the beneficiary's behalf.
The Traditional (Reactive) Model
- The beneficiary searches, navigates and applies
- Multiple platforms and requirements
- Late renewals and fines
- Entitlements that never reach those eligible
- A fragmented experience across entities
Flowent (The Proactive Model)
- Smart alerts before documents expire
- Automatic completion of routine transactions
- Personalized recommendations for services you qualify for
- Explainable intelligence that understands context
- A unified, seamless experience
A Smart Layer on Top of Existing Systems
A platform that integrates on top of existing systems to deliver services that anticipate needs and act on the beneficiary's behalf with their consent, through a smart proactive engine and intelligent agents that execute multi-step tasks.
The Smart Proactive Engine
- Analyzes data and behavior
- Anticipates needs before they arise
- Learns from patterns and context
- Integrates with existing systems
The Intelligent Agents
- Execute multi-step tasks
- Work across entities and systems
- A smart Arabic conversational interface
- Interaction in both Modern Standard and colloquial Arabic
Real Value for the Beneficiary, the Entity and the Nation
Delivering measurable improvements in service efficiency and beneficiary satisfaction, while reducing operational burden and accelerating digital transformation in line with Vision 2030.
For the Individual Beneficiary
- 45% reduction in transaction completion time
- 3× increase in benefit utilization rates
- Less time spent and no missed opportunities
- A seamless, unified experience
For the Entity and the Nation
- 60% reduction in repetitive inquiries
- Operational efficiency and higher satisfaction
- Accelerated digital transformation
- Deepening the impact of Vision 2030
Why Is Flowent the Ideal Choice?
An integrated platform combining artificial intelligence with advanced automation
Agentic AI
Intelligent AI agents that make decisions autonomously, learn from every interaction, and evolve to continuously improve the performance of your operations
Automation Without Limits
Design and automate complex workflows without writing a single line of code, with an intuitive, easy-to-use drag-and-drop interface
Comprehensive Integration
Seamlessly connect more than 500 applications and systems — from ERP and CRM to email and cloud — all in one platform
Smart Analytics & Insights
Real-time interactive dashboards, advanced reports and actionable insights to continuously improve your decisions
Enterprise-Grade Security
End-to-end data encryption, fine-grained permission management, full compliance with international and local standards, and advanced threat protection
Advanced Visual Interface
Build processes visually using drag and drop, with instant preview and the ability to make quick changes at any time
Get Started in 4 Simple Steps
From design to deployment in minutes
Design the Workflow
Use the simple drag-and-drop interface to build your own workflow with no code at all
Connect Your Systems
Choose from 500+ ready-made integrations and connect all your tools and systems in minutes
Activate AI
Let AI handle repetitive tasks and make smart decisions on your behalf
Monitor & Optimize
Track performance in real time and continuously improve your operations with AI insights
Ready to Transform Your Workflow?
Get a tailored demo and discover how Flowent can make a real difference to your operations